Consumer Care

Assistance & guidance

What we do

Fonix is a leading mobile payments and messaging provider for businesses across media, charity, gaming, mobility and digital services.

Fonix has over 100 clients including ITV, Bauer Media, BT, Global Radio, Comic Relief and Children in Need.

Fonix’s payment and messaging services can be used for making charity donations, entering competitions, making cash deposits, ticketing and access to a range of digital services. The transactions are charged to a consumer mobile phone bill.

For more information about phone-paid services and how to identify any unknown charges on your phone bill, visit


Common Questions

Look up my charges

Here you can view and manage past payments via your mobile operator bill. If a payment you have made is not displayed in the overview, please contact the provider of the service directly.

Use the customer care area below to look up your charges. There is no charge for this service, for security we will need to verify your mobile.