Voi adds Carrier Billing for accessible and hassle-free micromobility trips
Overview
Voi users in select cities in the United Kingdom can now pay for e-bike and e-scooter rides with their mobile phone using carrier billing. Adding an additional digital payment method makes it easier and more accessible for Voi users to take a ride, without the hassle of filling in lengthy payment details.
Voi is one of the fastest-growing mobility companies in the world. Born in Sweden, they drive innovation through micromobility solutions (e-scooters and e-bikes), contributing to sustainable transportation and urban development. Voi operates in more than 100 towns and cities across 12 European countries, and their more than 10 million users have completed more than 260 million trips. In 2023, Voi had its strongest year-to-date with a record-high ridership and securing major contracts in cities such as London, Vienna, Oslo, and Marseille.
Testimonial
Gustaf Soldan
Chief Product Officer
“We want to provide micromobility for everyone and make our service easy to access, no matter
what payment method users have available or prefer. Fonix’s Pay By Mobile solution is a strong
addition to the Voi experience and we have been impressed by the quality of service and
responsiveness the Fonix team provides. From my experience with other carrier billing vendors,
Fonix stands out as professional and reliable”
The Challenge
The main challenges that Voi wanted to address:
- Enable broad and equitable access to the micromobility service, ensuring the ‘un-banked’ population can access affordable transportation.
- To further complement the payment options with quick and digital payment methods for people who are on the move and want to rent an e-vehicle easily.
"quick and digital
payment methods"
The Solution
Finding the best way
Launched in select cities in the UK initially, Voi offers riders the ability to pay via carrier billing, to simplify transactions whilst broadening their reach to consumers.
Adding a mobile phone number to the wallet allows people who don’t have a credit card or a bank account to make payments. This increases the potential reach of customers who can access Voi services and ensures all demographics have a way to pay.
Carrier billing offers accessibility, availability and speed, creating an effortless user experience when onboarding new riders and is the main reason people choose to use it.
The Results
Increased trips through a wider range of payment methods
Enhanced payment accessibility for a broader demographic
Seamless access to Voi vehicles
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